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Driving Client Engagement in Financial Services
Increasing competition and fading differentiation in offerings, coupled with growing client expectations, is forcing financial services firms to think differently about their overall client engagement strategy. Financial firms need a new approach to meet growing client expectations and engage clients over the long-term by building relationships at scale—an approach that Generations Federal Credit Union (GFCU), Charles Schwab, and Jupiter Asset Management have already adopted.
Download this ebook to learn:
- Why client expectations are changing
- How to adapt and thrive in this new environment
- How to gain buy-in across the organization and assess your readiness